MS-4021 : Copilot Immersion Experience

The Copilot Immersion Experience (MS‑4021) is a beginner-level course designed to demonstrate how Microsoft 365 Copilot enhances productivity and innovation across various business functions such as finance, HR, sales, operations, marketing, and IT.

This course provides practical insights into crafting effective prompts and explores real-world use cases that showcase how Copilot integrates seamlessly into everyday business workflows. Whether you are a business user looking to streamline tasks or a decision-maker exploring AI-driven efficiencies, this course helps you understand and maximize the value of Microsoft 365 Copilot in your role.

By the end of this course, learners will be able to:

• Understand the purpose, functionality, and core components of Microsoft 365 Copilot

• Explain how Copilot works and its role in enhancing productivity across business functions

• Apply responsible AI principles when using Microsoft 365 Copilot

• Craft effective, context-driven prompts to improve Copilot outputs

• Use the Copilot Prompt Gallery to discover efficient workflows

• Leverage Copilot in Microsoft 365 apps (such as Outlook, Teams, Word, and others) to automate tasks, generate content, and summarize information

• Identify real-world use cases to improve collaboration, decision-making, and operational efficiency

Before attending this course, learners should have:

• No mandatory prerequisites (beginner-level course)

• Basic familiarity with Microsoft 365 applications and common business workflows