MS-4019 : Transform your everyday business processes with agents

The MS‑4019 course introduces learners to the power of AI-driven agents within Microsoft 365 Copilot and SharePoint. It focuses on how everyday business users can leverage prebuilt and custom no-code agents to automate tasks, streamline workflows, and enhance productivity.

Through hands-on exercises, participants explore how to create, manage, and use agents in Microsoft 365 Copilot Chat and SharePoint. The course emphasizes practical scenarios that demonstrate how these intelligent agents can support collaboration, improve decision-making, and transform everyday business processes without requiring programming expertise

By the end of this course, learners will be able to:

• Understand the concept of Microsoft 365 Copilot agents and their role in business automation

• Identify the benefits of using agents to enhance productivity and collaboration

• Explore and effectively use prebuilt Microsoft 365 Copilot agents (e.g., Analyst, Researcher, etc.)

• Create and configure no-code agents in Microsoft 365 Copilot Chat

• Build and manage agents in SharePoint to automate business processes

• Test, refine, and manage agents for optimal performance

• Share and use agents across teams to improve organizational workflows

• Identify opportunities to apply agents for real-world business scenarios

Before attending this course, learners should have:

• Basic functional experience with Microsoft 365 services

• A general understanding of common IT practices and concepts

• Familiarity with Microsoft 365 Copilot concepts