By the end of this course, learners will be able to:

• Understand the fundamentals of generative AI and its role in modern business workflows

• Use Microsoft 365 Copilot to automate and enhance daily tasks such as document creation, communication, and research

• Apply AI capabilities to analyze data, generate insights, and support decision-making

• Create and refine business content using AI-powered tools across Microsoft 365 applications

• Improve collaboration and productivity using Copilot in meetings, messaging, and teamwork scenarios

• Identify real-world use cases to integrate AI into business processes and workflows

• Use prompts effectively to optimize Copilot responses and outcomes

Before attending this course, learners should have:

• Basic functional experience with Microsoft 365 services and applications (such as Word, Excel, Outlook, and Teams)

• Familiarity with common business tasks, such as creating documents, managing communications, and collaborating with teams (recommended)

• No prior experience with AI or programming is required